Incident Manager

Are you the person everyone counts on when things go wrong? The one who stays calm, finds solutions, and keeps everything on track? If so, it’s time to take your skills to the next level.

In this role, you’ll play a key part in building smarter systems, staying ahead of potential risks, and keeping operations running smoothly for businesses that rely on us every day. You’ll lead a team to solve tough challenges, improve incident management, and create solutions that set a new standard for reliability and security.

So, if you like to

• Lead a team by guiding and supporting engineers to solve problems and work efficiently;
• Make a difference by helping the companies stay secure by fixing issues and preventing disruptions;
• Improve systems and look for ways to simplify processes and make things run better;
• Solve problems by staying calm under pressure and figuring out practical solutions.

As an Incident manager, you will

• Take the lead by managing how incidents are handled and ensure the team is focused on the plan;
• Stay ahead of issues by working with the team to identify, categorize, and prioritize incidents affecting systems, ensuring data security and reliability;
• Fix the root cause and analyze incidents to identify the reason and implement preventive measures that improve system reliability and security;
• Work together with the team to build strong, dependable relationships with your team and clients to ensure smooth, successful outcomes;
• Manage the risk by proactively monitoring systems to identify vulnerabilities, ensuring timely updates and maintenance of hardware and software;
• Report and monitor the outcomes by developing dashboards, tracking system performance, and delivering clear, actionable insights through accurate team reporting;
• Maintain service reliability by leading efforts to ensure uninterrupted service during incidents, ensuring the team meets SLAs and delivers on customer expectations.

The skills that set you apart

• Experience with monitoring tools such as Domotz, Auvik, or similar systems;
• Strong understanding of incident management frameworks and structured resolution processes;

Ready to make an impact? Apply now and take the next step in your career!